100 questions · 75 minutes · Parts 5/6/7: 30/16/54. Complete the paper before opening the separate answers. This is independent EWS practice, with no calibrated TOEIC score.
This clears only this paper’s saved choices, drafts and timer.
To: Project staff
From: Operations Office
Subject: Reserving shared equipment
From 6 January, staff should reserve portable projectors through the equipment calendar rather than by emailing the operations team. This change will make availability easier to check and reduce the risk of [131] bookings. The calendar lists each projector by its equipment number; please use that number when collecting it from the store.
Reservations can be made up to two weeks ahead. [132] If you no longer need an item, cancel the reservation promptly so that another team can use it. Simply removing an appointment from your own diary will not cancel the equipment booking.
Before returning a projector, check that its case contains the remote control, power lead and connection cable. Any missing item should be [133] to the store assistant immediately. Equipment that needs inspection will be marked unavailable until the check has been completed.
We appreciate your [134] in keeping these shared resources available to everyone.
Notice: Weekend rail engineering work
WEEKEND SERVICE NOTICE
Engineering work will affect trains between Brookfield and North Quay on 17 and 18 January. Trains will operate normally between Brookfield and Central, but a replacement bus will cover the remaining part of the route. Passengers should [135] an additional twenty-five minutes for their journey.
The replacement bus stop is outside Central’s west exit, opposite the taxi rank. [136] Station staff will direct passengers to the correct boarding area. Buses will leave every thirty minutes from 7:00 a.m. until the departure of the final scheduled train.
Rail tickets will be accepted on the replacement buses at no extra cost. However, large bicycles cannot be carried [137] the buses have limited luggage space. Folding bicycles may be carried if folded before boarding.
The usual train service is expected to [138] on Monday morning. Check the operator’s journey planner before travelling, as severe weather could affect the planned work.
Letter: Invitation to a supplier demonstration
Dear Ms Jayawardena,
Thank you for your interest in our stock-management software. Following our telephone conversation, I would like to invite your purchasing team to a demonstration on 12 February. The session will show how the software records deliveries, monitors stock levels and [139] managers when supplies are running low.
We can demonstrate the system using the sample data you supplied last week. [140] This should help your team judge whether the software meets its reporting needs. Please tell us in advance if you would like to see a particular process that is not included in the attached outline.
The demonstration will take place in our city office, but participants may also join online. [141] of the option you choose, there will be time for questions after the presentation. No purchase decision is expected at the session.
Could you confirm the number of participants by 5 February? We will then send the joining details and reserve enough [142] for those attending in person.
Yours sincerely,
Malik Fernando
Product Adviser
Staff update: Trial of a quiet working area
The small office beside the design studio will become a quiet working area for a six-week trial beginning on 3 March. The space is intended for tasks that require [143], such as proofreading or checking complex calculations. It is not available for telephone calls, video meetings or group discussions.
Employees may reserve a desk for a maximum of two hours each day. [144] This limit is intended to give as many colleagues as possible an opportunity to use the room. Anyone who needs a permanent workplace adjustment should continue to contact the human resources team rather than relying on the trial facility.
During the trial, users will be asked to complete a short anonymous feedback form. We will also review how often the desks are occupied. [145], we will decide whether to keep the arrangement, change the booking limit or return the office to its previous use.
Please be [146] of other users: keep conversations outside and leave each desk ready for the next person.
Part 7
Notice: Parcel collection locker
PARCEL COLLECTION FOR TENANTS
The new parcel locker in the lobby is now available for deliveries addressed to businesses in this building. Couriers may use it between 8:00 a.m. and 6:00 p.m. on weekdays. A locker code will be emailed to the named recipient once a parcel has been deposited. The code opens only the compartment containing that parcel.
Please collect deliveries within two working days. Items left longer will be moved to the security office, where they can be collected during normal reception hours. Perishable goods and parcels weighing more than ten kilograms cannot be placed in the locker. Businesses expecting such deliveries should arrange to meet the courier themselves.
If you receive a code for a parcel you were not expecting, contact reception before opening the compartment.
Email: Corrected attendance list
To: Catering Coordinator
From: Elena Moore
Subject: Thursday’s breakfast briefing
Please use the attached attendance list in place of the version I sent yesterday. Two colleagues who were previously unavailable have confirmed that they can attend, bringing the total to twenty-six. Their names and dietary requirements are highlighted in blue. The starting time remains 8:15 a.m., and the briefing should finish by 9:00.
Could the breakfast be set out in the corridor rather than inside the meeting room? The presenter needs all the tables for equipment, and we would like people to collect their food before taking a seat. Please keep the tea and coffee available in the corridor until 9:15 for anyone who would like another drink afterwards.
There is no change to the agreed menu or the budget per person. Let me know if the additional two attendees cause any difficulty.
Advertisement: Bicycle servicing plan
PEDALWORKS BUSINESS SERVICE PLAN
Help your employees keep their bicycles ready for the journey to work. PedalWorks can visit your workplace once a quarter and provide basic safety checks, brake adjustments and tyre inflation. A visit requires a minimum booking of eight bicycles. We will send two mechanics and set up in a sheltered outdoor area supplied by your business.
The basic check costs LKR2500 per bicycle. Parts and repairs beyond the listed checks are quoted separately and are carried out only after the bicycle owner gives approval. Employees pay us directly; employers are not asked to collect payments.
Appointments are available from 9:00 a.m. to 3:00 p.m. on Tuesdays and Thursdays. To discuss a workplace visit, send the approximate number of bicycles, your address and a photograph of the proposed work area. A first visit does not commit your business to future quarterly bookings.
Message chain: Exhibition display
08:40 — Samira: The exhibition panels have arrived, but the installer says the wall fixings are not included. Did we order them separately?
08:43 — Owen: The fixings were part of the original quotation. I will call the supplier. Please ask the installer to start assembling the freestanding display while we sort this out.
08:51 — Samira: That works. She can finish the freestanding unit before lunch, but she will need the fixings by 1:00 if the wall panels are to be ready today.
09:06 — Owen: The supplier found the missing package. A courier will bring it by noon. I have asked him to telephone you on arrival.
09:09 — Samira: Thanks. I will make sure the loading entrance is open and let the installer know she can continue here this afternoon.
Recruitment notice: Digital content assistant
DIGITAL CONTENT ASSISTANT — SIX-MONTH CONTRACT
The City Arts Centre is looking for an assistant to prepare short website updates, check event details and organise photographs supplied by our programme team. This is a part-time position of twenty hours a week. At least ten of those hours must be worked at the centre; the remainder may be worked remotely by agreement.
Applicants should be confident writers and comfortable learning a website publishing system. Professional photography experience is not required because the assistant will use images created by our existing photographers. Experience checking factual details is desirable. Training in the centre’s publishing process will be provided.
Send a CV and two examples of concise public-facing writing by 16 April. Please do not send original photographs or large design portfolios. Shortlisted applicants will be asked to correct a sample event listing. The contract may be extended, but funding for an extension has not yet been confirmed.
Article: Reusing display materials
When Marlow Foods planned its annual trade exhibition, its marketing team initially expected to order a completely new display stand. [1] Instead, operations assistant Hana Lee suggested checking the materials stored after previous events. Several aluminium frames were still in good condition, although the printed panels no longer showed current products. [2]
The team ordered new fabric panels to fit the existing frames and used smaller reusable signs for prices that change frequently. The revised display cost less than half the amount originally budgeted for a new stand. It also fitted into fewer transport cases, reducing the space needed in the delivery vehicle. [3]
Marketing manager Joseph Grant said the change required careful measurement and an early discussion with the printer. “Reusing the frames did not mean simply unpacking everything on the morning of the event,” he explained. The company now keeps a labelled inventory of display equipment so that future teams can assess what is available before requesting quotations. [4]
Guidelines: Borrowing library equipment
COMMUNITY LIBRARY EQUIPMENT LOANS
Adult members may borrow a tablet computer for up to seven calendar days. A current library card and photographic identification are required at collection. Reservations are accepted online, but the reserved tablet must be collected within twenty-four hours of the collection email; otherwise it is offered to the next person on the waiting list.
The loan includes a protective case and charging cable. Borrowers should return all three items to the service desk rather than placing them in the outdoor book-return box. Staff will check that the equipment powers on and that the accessories are present before completing the return.
Tablets must not be left with personal files or accounts still signed in. Staff can explain the reset procedure when an item is collected. Extensions are possible only when no other member has reserved the tablet. Contact the desk before the due date if you need an extension; keeping an item longer without approval does not extend the loan.
Customer letter: Updating a delivery subscription
Dear Mr Davies,
We are writing about your weekly fruit-box subscription. Our route review means that deliveries to your postcode will move from Wednesday to Thursday from the first week of May. The contents and price of your box will not change. We understand that the new day may not suit everyone, so subscribers can pause or cancel without an administration charge before the change takes effect.
If Thursday is convenient, you do not need to reply. Your box will be delivered to the same address and left in the location already recorded in your account. To change that location, please update your account by noon on Tuesday in the week concerned.
An introductory guide to storing seasonal fruit is enclosed. It has been prepared in response to questions from subscribers and is not a notice of any further change to the service.
Thank you for continuing to support our local growers.
Customer Care Team
Report extract: Trial of advance meal ordering
ADVANCE MEAL ORDERING — FIRST-MONTH REVIEW
During April, employees at the East Campus could order lunch through the staff portal before 10:00 a.m. Orders were collected from a separate counter between noon and 1:30 p.m. The aim was to reduce queues at the main café counter during the busiest half-hour.
An average of sixty-four meals a day was ordered in advance, compared with the planning estimate of fifty. Main-counter waiting times fell, but a short queue sometimes formed at the collection point just after noon. Staff feedback was generally positive, with several employees requesting a later ordering deadline.
The catering team recommends keeping the ten o’clock deadline for now because it allows enough time to adjust food quantities. It proposes moving the collection point closer to the café exit and opening it at 11:45. These are recommendations only; any changes will be announced after the facilities team has assessed the proposed location.
Review: A practical customer-feedback seminar
The Listening to Customers seminar was advertised as a practical introduction for small businesses, and it largely met that description. Rather than recommending expensive survey software, the tutor showed how to write a few clear questions and select an appropriate time to ask them. Participants then revised a questionnaire brought by one of the group members.
The most useful activity involved comparing polite-looking questions that nevertheless encouraged a particular answer. I had not realised how easily a business could receive misleadingly positive feedback through its wording. The tutor also explained why a handful of enthusiastic comments should not be treated as representative of every customer.
There was less time than I would have liked for discussing how to handle contradictory results. A follow-up session on interpreting larger data sets would be worthwhile, although that is probably beyond the scope of an introductory course. I would recommend the seminar to owners designing their first feedback exercise, but experienced researchers are unlikely to find much new material.
Information sheet and workshop booking email
DOCUMENT 1 — RIVERSTREET PRINT STUDIO: GROUP WORKSHOPS
Our two-hour poster-printing workshop is available for groups of eight to fourteen adults. The standard fee is LKR48000 for a group of up to ten, plus LKR3500 for each additional participant. The fee includes ink, paper and one finished poster per person. Participants should wear clothes suitable for practical work. Protective aprons are available, but closed shoes must be worn.
Sessions begin at either 10:00 a.m. or 2:00 p.m. on Saturdays. A deposit of LKR15000 confirms a booking; the balance is payable seven days before the session. The studio is on the second floor and is accessible only by stairs. Please contact us before booking if this presents a difficulty for any participant.
DOCUMENT 2 — BOOKING EMAIL
Dear Riverstreet Team,
We would like to reserve the afternoon workshop on 20 June for twelve members of our design club. Everyone has confirmed that they can use the stairs. Please send the payment instructions for the deposit and confirm the final amount due. We understand that equipment and materials are supplied, so we will remind members only about suitable clothing and footwear.
Our treasurer can pay the deposit as soon as you send the details. Please address the receipt to Northbank Design Club, rather than to me personally.
Regards,
Sofia Mendes
Service plan and customer enquiry
DOCUMENT 1 — OAKLINE COFFEE MACHINE SERVICE PLANS
Basic plan: LKR36000 per year. Includes two scheduled service visits, telephone advice during business hours and a 10% reduction on replacement-part prices. Emergency call-outs and replacement parts are charged separately.
Plus plan: LKR54000 per year. Includes four scheduled visits, telephone advice during business hours and one emergency call-out. Replacement parts are still charged separately, with a 15% reduction on the listed prices.
Both plans cover one machine at a single business address. Additional machines require separate plans. Service dates are arranged by agreement; neither plan guarantees a same-day visit. A plan can begin after an initial inspection confirms that the machine is suitable for continued service.
DOCUMENT 2 — CUSTOMER EMAIL
Hello Oakline,
We run a small café with one coffee machine. It has been reliable, but we would prefer maintenance every three months rather than twice a year. The plan that includes an emergency visit therefore seems more suitable. Before we decide, please confirm whether replacement parts are included in the annual payment. We do not want to assume that a call-out and the parts used during that visit are the same thing.
Please also tell us how to arrange the initial inspection. The machine is in daily use, so a visit before we open at 8:30 would be helpful if that can be agreed.
Thank you,
Daniel Cho
Rental listing, enquiry and booking confirmation
DOCUMENT 1 — FIELDVIEW CAMERA RENTALS
Our event packages can be collected after 3:00 p.m. on the working day before the rental begins. This early collection period is included in the daily rate. Rentals must be returned by 10:00 a.m. on the working day after the final booked day. A later return requires an extra rental day unless agreed in writing beforehand.
The Presentation Kit costs LKR12000 per booked day and includes one camera, a tripod and two batteries. The Interview Kit costs LKR16000 per booked day and adds a wireless microphone to those items. All kits require a refundable LKR20000 security deposit. Memory cards can be hired for LKR1500 each per booking, regardless of the number of days.
DOCUMENT 2 — CUSTOMER ENQUIRY
To: Fieldview Rentals
Subject: Recording on 9 and 10 July
We need to record interviews on Thursday 9 July and Friday 10 July. Please reserve the kit with a wireless microphone for both days, plus two memory cards. We would like to collect everything on Wednesday afternoon and return it on Monday morning. Please confirm the rental charges separately from the refundable deposit so that our accounts team can record them correctly.
DOCUMENT 3 — FIELDVIEW CONFIRMATION
Your Interview Kit and two memory cards are reserved. Collection is available from 3:00 p.m. on Wednesday 8 July. As our shop is closed at weekends, please return all equipment by 10:00 a.m. on Monday 13 July. This return time does not add a weekend rental charge to your two booked days.
The equipment will be checked with you at collection. Please allow twenty minutes for this and bring photographic identification. We have emailed a separate link for payment of the rental charge and security deposit.
Supplier catalogue, order and packing update
DOCUMENT 1 — HILLTOP BAKERY: OFFICE BREAKFAST BOXES
Morning Mix — LKR7200: twelve individual portions, consisting of six savoury rolls and six fruit pastries.
Savoury Selection — LKR8400: twelve individual savoury portions, with no fruit pastries.
Fruit Basket — LKR5000: enough whole fruit for approximately twelve people.
All breakfast boxes are vegetarian, but they are prepared in a kitchen that also handles nuts. We cannot describe any product as nut-free. Delivery within our local area is LKR1200 per order, regardless of the number of boxes. Orders and changes must be confirmed by noon on the preceding working day. A delivery time can be requested, although a precise arrival minute cannot be guaranteed.
DOCUMENT 2 — CUSTOMER ORDER
Please deliver three Morning Mix boxes and one Fruit Basket to the reception desk at Harbour House on Tuesday 14 July. Our session begins at 9:30, so delivery between 8:45 and 9:15 would be ideal. We have twenty-eight participants. Please keep the pastries separate from the savoury items so that attendees can easily choose. We understand your information about nuts and will pass it on to the organiser.
DOCUMENT 3 — BAKERY REPLY
We have confirmed your order for 14 July and noted the requested delivery window. The three Morning Mix boxes will be packed as eighteen savoury portions in one labelled carrier and eighteen fruit pastries in another. This packaging change does not alter the quantity or price. The Fruit Basket will arrive separately in a reusable crate, which our driver will collect later that week. Please have someone available at reception to accept all three carriers. Our driver will telephone if traffic delays the delivery.
Conference announcement, speaker request and revised schedule
DOCUMENT 1 — COMMUNITY ENTERPRISE FORUM
Venue: Civic Exchange, Main Hall
Date: 18 September
Registration: 8:30–9:00 a.m.
9:00 Opening remarks
9:15–10:00 Building a local customer base — Asha Raman
10:00–10:20 Break
10:20–11:05 Managing a small team — Leo Martins
11:05–11:50 Funding a first expansion — Sara White
11:50 Closing questions
Speakers should arrive at least twenty minutes before their session and send their presentation file to the organiser two working days before the event. The audience comprises owners of small businesses, rather than specialist finance or management researchers.
DOCUMENT 2 — SPEAKER EMAIL
Dear Organiser,
My train on 18 September has been cancelled, and the next suitable service will not get me to Civic Exchange until 10:25. I am sorry that this prevents me from arriving twenty minutes before my original slot. I can still give the same presentation later in the morning, but I need to leave the venue by noon. I have already sent my slides and do not need to change the equipment request.
Could you let me know whether the running order can be adjusted? I will keep the examples focused on the practical staffing decisions faced by small-business owners.
Best wishes,
Leo Martins
DOCUMENT 3 — ORGANISER’S UPDATE
Thank you, Leo. Sara has agreed to move her presentation to 10:20. You will now speak from 11:05 to 11:50, so your revised arrival time gives you forty minutes to prepare on site. All other sessions, including the closing questions, retain their published times. Please report to the side-stage desk when you arrive; the technician has your original slide file ready. We will tell the audience about the revised order during the opening remarks.
