Raw practice only. No official scaled score is assigned.
Photograph 1 — panel A
Look at photograph 1, panel A.
A woman is handing a document to a visitor.
A visitor is carrying a ladder.
Two people are moving a sofa.
A woman is cleaning a window.
1. A · A woman is handing a document to a visitor. The planned photograph shows a document being handed across a reception desk.
Photograph 2 — panel B
Look at photograph 2, panel B.
A worker is painting a wall.
A worker is moving boxes on a trolley.
Several boxes are floating in water.
A worker is repairing a bicycle.
2. B · A worker is moving boxes on a trolley. The planned photograph shows a worker pushing a trolley loaded with boxes.
Photograph 3 — panel C
Look at photograph 3, panel C.
A server is hanging a picture.
A server is pouring water into a glass.
A customer is loading a truck.
A customer is sweeping the floor.
3. B · A server is pouring water into a glass. The planned photograph shows water being poured into a glass at a café table.
Photograph 4 — panel D
Look at photograph 4, panel D.
A passenger is carrying a suitcase upstairs.
A worker is closing an outdoor gate.
Someone is watering a plant.
Someone is pointing to a projected chart.
4. D · Someone is pointing to a projected chart. The planned photograph shows a person pointing to a chart projected in a meeting room.
Photograph 5 — panel E
Look at photograph 5, panel E.
A woman is reading a newspaper at a desk.
Several people are boarding a train.
A gardener is repairing a roof.
A gardener is watering some plants.
5. D · A gardener is watering some plants. The planned photograph shows a watering can being used on plants.
Photograph 6 — panel F
Look at photograph 6, panel F.
A woman is serving drinks.
A woman is reading a book at a table.
A group is unloading boxes.
A visitor is opening an umbrella indoors.
6. B · A woman is reading a book at a table. The planned photograph shows an open book being read at a library table.
Question–response 1
When will the courier collect these documents?
The document is confidential.
On the reception desk.
At about half past two.
7. C · At about half past two. When asks for the collection time.
Question–response 2
Where should I put the visitor badges?
In the drawer beside the printer.
She visited yesterday.
I ordered twenty of them.
8. A · In the drawer beside the printer. Where asks for a location.
Question–response 3
Who is leading the equipment demonstration?
For about forty minutes.
At the end of the corridor.
The service engineer.
9. C · The service engineer. Who asks for a person.
Question–response 4
Could you send me the updated price list?
Certainly. I will email it this morning.
The price was reduced last year.
It is a very long corridor.
10. A · Certainly. I will email it this morning. The reply agrees to send the requested document.
Question–response 5
Would you prefer tea or coffee?
Tea, please.
At the counter yesterday.
The meeting has finished.
11. A · Tea, please. The question offers a choice of drinks.
Question–response 6
The conference room is already occupied.
Then let us use the training room.
The conference starts next month.
I have read the report twice.
12. A · Then let us use the training room. The reply proposes an alternative room in response to the problem.
Question–response 7
How often are these air filters replaced?
Every six months.
They arrived in a blue box.
By the maintenance team.
13. A · Every six months. How often asks about frequency, not the person doing the work.
Question–response 8
Why was the appointment moved to Friday?
We have four appointments.
The technician is unavailable on Thursday.
It is on the second floor.
14. B · The technician is unavailable on Thursday. The reply explains the reason for changing the day.
Question–response 9
Have you checked the delivery address?
Yes. It matches the customer record.
No, the lift is over there.
We moved the desk yesterday.
15. A · Yes. It matches the customer record. The reply directly confirms that the address has been checked.
Question–response 10
Can the report wait until tomorrow?
It is next to the window.
I am afraid the client needs it today.
Tomorrow is a common word.
16. B · I am afraid the client needs it today. The indirect reply explains why the report cannot wait.
Question–response 11
Which entrance should the visitors use?
They entered an hour ago.
The visitor is an accountant.
The one facing the car park.
17. C · The one facing the car park. The reply identifies an entrance by its location.
Question–response 12
Do we need to print all thirty copies?
It prints in black and white.
Only ten; the others will use the digital version.
The number is written clearly.
18. B · Only ten; the others will use the digital version. The reply corrects the required quantity and explains the alternative.
Question–response 13
Would you mind closing the door?
Not at all.
The door was fitted last year.
It is a close result.
19. A · Not at all. Not at all politely agrees to the request.
Question–response 14
How long will the safety inspection take?
Around ninety minutes.
The inspector is very thorough.
At the main factory.
20. A · Around ninety minutes. How long asks for duration.
Question–response 15
Is the maintenance office upstairs or downstairs?
The stairs were cleaned.
Downstairs, next to the store.
At ten in the morning.
21. B · Downstairs, next to the store. The reply answers the location choice.
Question–response 16
I cannot find the signed contract.
Have you checked the folder marked Completed?
The signature is difficult to read.
We have five staff members.
22. A · Have you checked the folder marked Completed? The reply offers a useful place to search for the missing document.
Question–response 17
Who can approve this refund while Ms Khan is away?
Her deputy, Mr Perera.
The shop opens at nine.
She returns next week.
23. A · Her deputy, Mr Perera. The question asks for someone who can provide approval now.
Question–response 18
Should I call the customer or send an email?
The customer bought an envelope.
Please call; the matter is urgent.
The telephone was expensive.
24. B · Please call; the matter is urgent. The reply chooses one of the two communication methods.
Question–response 19
How much does the replacement cable cost?
It is three metres long.
We replaced it on Tuesday.
Three thousand rupees.
25. C · Three thousand rupees. How much asks for the price, not the length or date.
Question–response 20
The projector is not showing the slides.
Let us check the cable connection first.
The slides have twenty pages.
I attended a project meeting.
26. A · Let us check the cable connection first. The reply suggests a relevant first troubleshooting step.
Question–response 21
Will anyone be at reception before eight?
The reception area is spacious.
Ravi starts at seven thirty.
I received your message.
27. B · Ravi starts at seven thirty. The indirect answer confirms that Ravi will be there before eight.
Question–response 22
Why do I need to keep the original receipt?
You may need it to make a warranty claim.
The shop is near the station.
I kept the door open.
28. A · You may need it to make a warranty claim. The reply explains the purpose of retaining the receipt.
Question–response 23
Did the supplier confirm the new collection time?
Not yet. I will follow up after lunch.
The collection includes several paintings.
It is a confirmed fact about the weather.
29. A · Not yet. I will follow up after lunch. The reply states that confirmation is still pending and gives a next action.
Question–response 24
May I borrow your charger for a few minutes?
I charged the customer yesterday.
Of course. It is in my bag.
The minutes were approved.
30. B · Of course. It is in my bag. The reply grants permission and says where the charger is.
Question–response 25
Are we still meeting in Room Four?
Four people sent a report.
The meeting lasted an hour.
No. The room has changed to Room Six.
31. C · No. The room has changed to Room Six. The reply directly corrects the meeting location.
Printer repair
Office administrator: Good morning. Our second-floor printer is leaving dark lines down every page. We cleaned it as the manual suggests, but the lines are still there. Could someone inspect it today?
Service coordinator: The morning appointments are full. I can send an engineer between two and three this afternoon. Will someone be available to provide access?
Office administrator: Yes. Please ask the engineer to sign in at reception. We have moved urgent print jobs to the ground-floor machine, so the faulty printer can remain unused.
Service coordinator: That is helpful. Please have the machine’s service record ready as well.
32. B · To arrange an inspection of a faulty printer The printer continues to leave dark lines after cleaning, and an inspection is requested.
33. D · Between two and three in the afternoon The coordinator offers a visit between two and three that afternoon.
34. D · The printer’s service record The coordinator specifically requests the service record.
Wrong-colour order
Customer: I am calling about order M-418. We ordered twenty blue folders, but the box contains green ones. The quantity is correct, and the invoice says blue.
Supplier: I am sorry about that. Blue folders are in stock. We can send the correct items tomorrow and have the driver collect the green ones at the same time.
Customer: That will work. Do you need me to complete a return form?
Supplier: No. I will email a return label. Please put that on the original box and leave the folders inside. There will be no extra delivery charge.
35. A · The folders are the wrong colour The customer ordered blue folders but received green ones.
36. B · The correct folders will be delivered and the others collected The supplier arranges delivery and collection at the same time.
37. C · Attach the emailed label to the original box The supplier will send a label and asks the customer to put it on the original box.
A changed team meeting
Team leader: I planned our project review for ten on Wednesday, but the client has asked to speak to me at that time. Could we meet at eleven instead?
Analyst: Eleven is difficult for me. The finance briefing runs until eleven thirty. I could join at noon.
Designer: Noon works for me, and the small conference room is free then. Shall I reserve it?
Team leader: Please do. We will meet at noon on Wednesday. I will update the calendar invitation. Could both of you send your progress notes beforehand so we can keep the review to half an hour?
38. A · The team leader has a client call A client has requested a call at the originally planned time.
39. D · Noon on Wednesday The final agreement is noon on Wednesday.
40. C · Reserve the small conference room The designer offers to reserve the free room, and the leader accepts.
Early arrival at a hotel
Guest: Hello. I have a reservation for tonight under the name Fernando. My train reaches town at nine thirty in the morning. Would it be possible to get into the room then?
Receptionist: Our usual check-in time is two. I cannot promise an earlier room until housekeeping tells us what is available. However, you can leave your luggage with us when you arrive.
Guest: That would help. I have a business meeting nearby at eleven. Could you telephone me if the room is ready before two?
Receptionist: Certainly. I will add that request to your booking. Please give us a contact number when you drop off your bags.
41. D · Checking in before the usual time The guest asks whether a room will be available after a nine-thirty arrival.
42. B · Luggage storage The receptionist cannot promise an early room but can store the luggage.
43. B · A telephone number The receptionist requests a contact number so the hotel can call when the room is ready.
Choosing a delivery service
Purchasing assistant: I need to choose a delivery service for these signed forms. They must reach the branch by tomorrow, Thursday afternoon. Same-day delivery seems unnecessary.
Office manager: Then use the service that arrives the next working day. The branch will be open until five tomorrow. Please also make sure we receive a tracking number.
Purchasing assistant: The options on this chart all include tracking. I will select the next-working-day service and keep the receipt with the project records.
Office manager: Good. Standard delivery would be cheaper, but it would miss the deadline.
44. A · It would arrive too late The forms are needed tomorrow, while Standard takes three working days.
45. D · Express Express is the chart’s next-working-day option, which matches the spoken requirement.
46. C · The receipt The assistant says the receipt will be kept with the project records.
Workshop registration
Participant: I booked the spreadsheet workshop for Monday, but a work trip now prevents me from attending. Is there a later session with space available?
Training coordinator: The next session is on Thursday, from nine to twelve. There are two places left. I can move your booking without a fee if you confirm by four today.
Participant: Thursday is suitable. Please move my booking. Will the materials from the first session still be useful?
Training coordinator: Yes, the content is the same. You can keep the materials already emailed to you. I will send a revised booking confirmation shortly.
47. D · A work trip conflicts with Monday’s workshop A work trip now prevents attendance on Monday.
48. D · Its content is the same as the Monday session The coordinator explicitly says the content is the same.
49. C · An updated booking confirmation A revised confirmation will be emailed after the booking is moved.
Safety equipment
Warehouse supervisor: The new gloves have arrived. Before we distribute them, could you check that the sizes match the staff list? We received a single carton with several smaller packets inside.
Stores assistant: Of course. Should I put them straight into the staff lockers after I count them?
Warehouse supervisor: Not yet. Please leave them on the inspection table. The safety officer wants to check one pair of each size before anyone starts using them.
Stores assistant: Understood. I will compare the packets with the list, note any shortage and leave everything ready for inspection this afternoon.
50. B · Protective gloves The supervisor says the new gloves have arrived.
51. D · The safety officer needs to inspect samples The safety officer will check one pair of each size before use.
52. A · Compare the sizes and quantities with the staff list The assistant agrees to compare the packets with the list and note any shortage.
Display installation
Shop owner: The new display shelves look good, but the boxes are blocking the rear door. We need that route clear before customers arrive at ten.
Installer: The shelves are finished. Those boxes contain the tools and spare brackets. I can move them into our van now, but I still need your signature on the completion form.
Shop owner: I will sign after you clear the route and show me how the adjustable shelves lock into place.
Installer: Certainly. The demonstration will only take a few minutes. I will also leave the instruction leaflet behind the counter.
53. B · The rear door is obstructed The boxes are blocking a route that must be clear before opening.
54. A · After the route is cleared and the locking mechanism is demonstrated The owner names these two conditions before signing.
55. A · Behind the counter The installer says the instruction leaflet will be left behind the counter.
A quiet room booking
Researcher: I reserved a library discussion room for three this afternoon, but my colleague needs to join by video. Does the room have a screen?
Librarian: The room you booked does not, but Room Eight has a screen and is free from three thirty. I can change your booking if that start time is suitable.
Researcher: Three thirty is fine. We need the room for one hour. Could you make the change?
Librarian: Certainly. I will cancel the original reservation and book Room Eight from three thirty to four thirty. Please collect the connection adapter at the help desk before your meeting.
56. D · A remote participant needs to be shown on a screen A colleague will join by video, and the original room has no screen.
57. C · 3:30 to 4:30 The librarian confirms a one-hour booking from three thirty.
58. A · A connection adapter The librarian asks the researcher to collect an adapter at the help desk.
A quotation deadline
Sales manager: Have we sent the revised quotation to Central Hotels? They need it before their budget meeting at two.
Sales assistant: The prices are ready, but I am waiting for the service department to confirm the installation date. I do not want to promise a date we cannot meet.
Sales manager: I agree. Telephone the service coordinator now. If she cannot confirm by noon, send the quotation with the installation date clearly marked as provisional.
Sales assistant: I will do that. I will also keep a note of the call in the customer record so everyone can see what has been agreed.
59. B · A confirmed installation date The assistant is waiting for installation-date confirmation.
60. C · The quotation should show a provisional installation date The manager instructs the assistant to label the date provisional.
61. A · So colleagues can see what was agreed The assistant explicitly gives shared visibility of the agreement as the reason.
A gardening service
Office manager: The plants near our entrance are looking dry. I thought the maintenance visit included watering.
Gardening coordinator: It does, but your regular gardener reported that the outside tap was locked during the last visit. He trimmed the shrubs but could not use the hose.
Office manager: That explains it. We had a plumbing repair that morning. The tap is available again now. Could you arrange an extra visit?
Gardening coordinator: Yes. A colleague can come tomorrow morning. Please leave the access key with reception, and I will ask the gardener to report any access problem before leaving.
62. D · The gardener could not access the water supply The outside tap was locked, preventing use of the hose.
63. D · Tomorrow morning The coordinator offers an extra visit tomorrow morning.
64. B · Leave the access key at reception The coordinator asks for the access key to be left at reception.
Preparing a product demonstration
Marketing lead: For Friday’s demonstration, I would like to show the portable model first. It is the smallest, so customers will understand the basic controls before we move to the larger machines.
Product specialist: That makes sense. The portable model is already in the demonstration room, but the large model is still in the warehouse. Can we get it brought over on Thursday?
Events assistant: I can arrange that. The warehouse team has asked us to confirm which entrance is wide enough for the transport trolley.
Marketing lead: Use the side loading entrance. I will send you the floor plan. Please have the machine in position by Thursday afternoon so we can test everything before Friday.
65. C · It provides a simple introduction to the controls The lead wants customers to learn the basic controls using the smallest model.
66. A · Transport of the large model from the warehouse The assistant offers to arrange bringing the large model over.
67. B · The team wants to test the setup before the demonstration The lead wants time to test everything before Friday.
A delayed train journey
Employee: My usual train has been cancelled, and I need to reach Riverside before ten for the client visit. The direct service on the board arrives too late.
Station assistant: The service via Hill Junction should get you there in time. It leaves from Platform Three. You will need to change trains once, but the connection is included in the journey shown on the board.
Employee: Thank you. Is this ticket valid on that route?
Station assistant: Yes, because of the cancellation. Please keep the ticket for both parts of the journey. I will mark the alternative route on this printed timetable for you.
68. C · The usual service has been cancelled The employee’s usual train is cancelled.
69. B · 9:40 The assistant recommends the route via Hill Junction, whose arrival time is 9:40.
70. B · It is valid for the alternative route because of the cancellation The station assistant confirms validity for the alternative route due to the cancellation.
Voicemail from a service centre
Hello, Ms Perera. This is Nalin from the Lakeside Service Centre, calling about the laptop you left with us yesterday. Our technician has completed the inspection. The charging socket needs replacing, but your files are safe and the battery is working normally. The replacement part is available, and the total repair charge would be twelve thousand rupees. Please call us before three this afternoon to approve the repair. If we receive approval by then, the laptop should be ready for collection tomorrow after eleven. We will not begin the repair without your agreement. Our contact number is printed on the receipt we gave you.
71. B · Its charging socket needs replacing The caller identifies the charging socket as the faulty part.
72. C · To approve the proposed repair The centre requires approval before beginning the chargeable repair.
73. D · Tomorrow after eleven The caller says the laptop should be ready tomorrow after eleven if approval arrives by three.
Reception announcement
Good morning, everyone, and welcome to Northbank Training Centre. If you are attending today’s customer-service workshop, please collect your name badge from the registration table beside the main stairs. Your first session begins at nine thirty in the Maple Room, on the first floor. The lift is available behind reception. There has been a change to the lunch arrangements: lunch will now be served in the ground-floor café rather than the garden, because rain is expected. The afternoon sessions and finishing time are unchanged. If you have not yet told us about a dietary requirement, please speak to a member of the reception team before the first session starts.
74. A · Beside the main stairs The registration table is beside the main stairs.
75. C · Rain is expected Expected rain is the reason given for moving lunch indoors.
76. C · Speak to reception before the first session The announcement asks them to tell reception before the first session.
A team leader’s update
Before we start today’s shift, I would like to explain the new order-checking procedure. From this morning, every packed order must be checked by someone other than the person who packed it. The checker should compare the product codes and quantities with the order sheet, then add their initials before the box is sealed. We are introducing this step because several customers recently received the wrong item, even though the quantities were correct. At first, the additional check may take a little longer. We will review the process after two weeks and look for ways to improve it. Please ask your supervisor if an order sheet is unclear; do not guess which item the customer wants.
77. D · A different person from the packer The new procedure requires someone other than the packer to check the order.
78. B · Customers received incorrect products Several customers received the wrong items despite correct quantities.
79. D · After two weeks The leader says the team will review the process after two weeks.
Museum audio guide
You are now entering the museum’s transport gallery. The exhibition follows the development of public transport in the region, beginning with the horse-drawn vehicles on your left. The large bus in the centre operated on local routes for more than thirty years before it was restored by volunteers. Please do not climb into it; the floor is fragile. A short film about its restoration starts every twenty minutes in the small viewing area at the far end of the gallery. Children are welcome to use the model-building table beside that area, but an adult must remain with them. Photographs are permitted throughout this gallery, provided that flash is switched off.
80. B · The history of regional public transport The exhibition traces the development of public transport in the region.
81. B · Its floor is fragile The guide explicitly warns that the floor is fragile.
82. D · Take photographs without flash Photography is allowed when flash is switched off.
A facilities announcement
This message is for employees working in Building B. A fault has been found in the main water supply, and the supply will be turned off at one o’clock this afternoon while repairs are carried out. The work is expected to last about two hours. During that time, please use the washrooms in Building A, which can be reached through the covered walkway. Drinking-water dispensers will remain available because they use sealed bottles. The café will offer packaged food and cold drinks only during the repair. We will send an email when the supply is restored. Please do not use the taps again until that confirmation has been issued.
83. A · The main water supply in Building B will be turned off The announcement gives one o’clock as the shut-off time.
84. D · Building A The announcement directs staff to Building A via the covered walkway.
85. B · An email confirming that the supply has been restored The final instruction says to wait for the restoration confirmation.
A customer survey invitation
Thank you for choosing Greenway Delivery. We are inviting business customers to take part in a short survey about the tracking information they receive. The survey takes about five minutes and can be completed using the link in today’s email. Please answer based on your most recent delivery, rather than on an order that has not yet arrived. Your responses will help us decide which updates are most useful and when customers prefer to receive them. The survey will remain open until Friday at six in the evening. Taking part is optional, and it will not affect your delivery charges. If you wish to report an urgent problem with an order, please contact our support team directly instead of using the survey.
86. A · Delivery tracking information The invitation asks business customers about the tracking updates they receive.
87. B · Their most recent completed delivery The instructions say to answer based on the most recent delivery rather than an undelivered order.
88. C · Contact the support team directly Urgent problems should be reported to support, not through the survey.
An event organiser’s message
Hello, this is Asha from the Community Business Forum. I am calling with a change to the programme for Thursday evening. Our opening speaker, Mr Fernando, has been delayed by a work commitment, so the networking session will take place first, from six to six thirty. The main presentation will then begin at six thirty, and the question-and-answer session will follow at seven fifteen. The venue is still the Riverside Hall, and your existing ticket is valid. Please arrive by five fifty if you would like your business details included on the welcome screen. You can send the details by replying to the email confirmation; a company name and one contact address are enough.
89. D · The networking session Networking is moved to the first slot, from six to six thirty.
90. C · The venue and ticket validity The organiser says the venue is still Riverside Hall and existing tickets remain valid.
91. C · To have business details included on the welcome screen The early-arrival instruction is linked to inclusion on the welcome screen.
A staff presentation on waste reduction
Last month, we tested reusable delivery crates on two of our local routes. The aim was to reduce the cardboard packaging used for regular customers. On the trial routes, customers returned the empty crates with the next delivery. The results were encouraging: packaging waste fell, and most customers found the returns convenient. However, a few crates came back without their lids. Before extending the trial, we will attach each lid to its crate with a flexible strap and put a clear return label on the side. The next stage will include three more routes and will run for six weeks. Drivers will record returned crates each day so that we can see whether the changes reduce losses.
92. C · To reduce cardboard packaging The speaker says the trial aimed to reduce cardboard packaging.
93. D · Some crates were returned without lids A few crates came back without their lids.
94. D · The crates returned each day Daily crate-return records will help the company measure losses.
A recorded booking update
You have reached the information line for the Hillview Skills Centre. The reception desk is open from eight thirty to five on weekdays. If you are calling about a course booking, please have your booking reference ready. Courses shown as full on our website may have places on a waiting list, but joining the list does not guarantee a place. If a space becomes available, we will contact the first eligible person on the list and allow one working day for a reply before contacting the next person. For changes to an existing booking, email the registration team using the address on your confirmation. Please do not leave payment-card details in a voicemail message.
95. D · Their booking reference The recorded message asks callers to have their booking reference ready.
96. B · A place may become available, but it is not guaranteed The message explicitly warns that waiting-list entry does not guarantee a place.
97. B · One working day The centre allows one working day before approaching the next person.
A library’s new service
From next Monday, Riverside Library will offer a collection service for members who reserve books online. When your books are ready, you will receive an email with a collection code. You can use that code at the lockers beside the main entrance, even after the borrowing counter has closed. Books will remain in a locker for three days. If they are not collected within that period, the reservation will be cancelled and the books returned to the shelves. The locker service is free, but normal borrowing limits and overdue charges still apply. At present, the lockers are for books only; equipment such as tablets must still be collected from a staff member during opening hours. Please contact the help desk if you need assistance using your code.
98. C · They will receive an email with a code The library sends an email containing a collection code.
99. D · The reservation is cancelled and the books returned to the shelves The message states this consequence for uncollected books.
100. B · A tablet Equipment such as tablets is excluded from the locker service.
