Greet, identify yourself and state the purpose early.
Ask for the appropriate person when necessary.
Before closing, summarise what was agreed and thank the listener.
See it. Say it. Understand it.
Easy / Start here
Hello, this is Nuwan calling about the English course.
Moderate / Add a little
Thank you. I will send the details this afternoon.
More detail for teachers and confident learners
Greet, identify yourself and state the purpose early. Ask for the appropriate person when necessary. Before closing, summarise what was agreed and thank the listener. A useful closing prevents uncertainty about whether further information or action is expected.
A listener on the phone cannot use your facial expression or pointing to understand the message. Identify yourself, state the purpose and give information in manageable sections. Confirm important details and finish with a clear next step. In a simple workplace exchange, distinguish an update from a request or promise. Use fictional details during practice and keep the focus on language, clarity and appropriate tone.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
Record who called, the purpose, essential contact information and any requested action.
Ask the caller to spell an unfamiliar name or repeat a number.
Read back key details to confirm them.
See it. Say it. Understand it.
Easy / Start here
Could you spell your surname, please?
Moderate / Add a little
Let me check: you would like a call after two.
More detail for teachers and confident learners
Record who called, the purpose, essential contact information and any requested action. Ask the caller to spell an unfamiliar name or repeat a number. Read back key details to confirm them. Do not invent a detail that was not supplied or promise a response on someone else's behalf.
A listener on the phone cannot use your facial expression or pointing to understand the message. Identify yourself, state the purpose and give information in manageable sections. Confirm important details and finish with a clear next step. In a simple workplace exchange, distinguish an update from a request or promise. Use fictional details during practice and keep the focus on language, clarity and appropriate tone.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
Explain what is complete, what remains and whether help is needed.
Use clear time references and avoid vague phrases such as almost done when the listener needs a date.
Distinguish a realistic commitment from a possibility.
See it. Say it. Understand it.
Easy / Start here
I have finished the first section. I will send the remaining pages by Friday.
Moderate / Add a little
I need the latest attendance list before I can complete it.
More detail for teachers and confident learners
Explain what is complete, what remains and whether help is needed. Use clear time references and avoid vague phrases such as almost done when the listener needs a date. Distinguish a realistic commitment from a possibility. A short update should allow the listener to decide what happens next.
A listener on the phone cannot use your facial expression or pointing to understand the message. Identify yourself, state the purpose and give information in manageable sections. Confirm important details and finish with a clear next step. In a simple workplace exchange, distinguish an update from a request or promise. Use fictional details during practice and keep the focus on language, clarity and appropriate tone.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
The paid worksheet brings together all the lessons in this unit. A separate answer or model guide is included. Page count depends on the skills and activities.
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