State your name, role and connection to the meeting or enquiry.
Emphasise information useful to the listener rather than a complete career history.
A short introduction can end with a relevant question or invitation, helping the exchange become two-way.
See it. Say it. Understand it.
Easy / Start here
I am Ishara from customer services. I am coordinating today's training.
Moderate / Add a little
Could you tell me which team you are visiting?
More detail for teachers and confident learners
State your name, role and connection to the meeting or enquiry. Emphasise information useful to the listener rather than a complete career history. A short introduction can end with a relevant question or invitation, helping the exchange become two-way.
Professional language is clear, respectful and suited to the relationship. Start with the action or decision needed, then supply the relevant context. A request should state what, who and when without sounding unnecessarily forceful. Practise adapting the same message for a colleague, manager and customer. Avoid long introductions that delay the purpose. These examples teach communication choices; use imaginary data during practice and follow the organisation's own procedures for real work.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
Name the required action, relevant item and deadline.
Could you is useful for a polite request, but it does not replace precise detail.
Explain a dependency when it affects urgency.
See it. Say it. Understand it.
Easy / Start here
Could you send the revised agenda by 2 p.m., please?
Moderate / Add a little
We need it before printing the meeting packs.
More detail for teachers and confident learners
Name the required action, relevant item and deadline. Could you is useful for a polite request, but it does not replace precise detail. Explain a dependency when it affects urgency. Check whether the deadline is realistic instead of presenting every request as equally urgent.
Professional language is clear, respectful and suited to the relationship. Start with the action or decision needed, then supply the relevant context. A request should state what, who and when without sounding unnecessarily forceful. Practise adapting the same message for a colleague, manager and customer. Avoid long introductions that delay the purpose. These examples teach communication choices; use imaginary data during practice and follow the organisation's own procedures for real work.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
Confirm which person owns a task and what completion includes.
Ambiguous words such as handle or sort out can conceal different expectations.
Ask about the deliverable, audience and next step.
See it. Say it. Understand it.
Easy / Start here
Will you prepare the summary, or only collect the data?
Moderate / Add a little
To confirm, I will send the final version to the whole team.
More detail for teachers and confident learners
Confirm which person owns a task and what completion includes. Ambiguous words such as handle or sort out can conceal different expectations. Ask about the deliverable, audience and next step. Summarise the agreement briefly so both sides have the same understanding.
Professional language is clear, respectful and suited to the relationship. Start with the action or decision needed, then supply the relevant context. A request should state what, who and when without sounding unnecessarily forceful. Practise adapting the same message for a colleague, manager and customer. Avoid long introductions that delay the purpose. These examples teach communication choices; use imaginary data during practice and follow the organisation's own procedures for real work.
වැඩි විස්තර අවශ්ය විට පමණක් මෙම කොටස කියවන්න.
Optional extra unit worksheet
Practise the whole unit and receive a separate answer or model guide.
The paid worksheet brings together all the lessons in this unit. A separate answer or model guide is included. Page count depends on the skills and activities.
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